Support Center
How can we help?
We're here for every question, issue, or idea — billing, onboarding, technical, or anything else.
⚡
Under 1 hour
Response time (business hrs)
🔧
Same day
Most issues resolved
🤖
Auto-routed
Billing & onboarding issues
Quick Answers
I didn't receive my welcome email or setup instructions
Submit the form below with subject "Welcome email" — we'll re-send it immediately. Make sure to check your spam folder first. Your welcome email comes from support@teclogiqai.com.
My AI isn't answering calls
Submit a technical issue below with your business name and phone number. We'll run a diagnostic check on your Vapi assistant and phone number within 1 hour and notify you of the result. Most call issues are resolved by re-provisioning the assistant, which takes about 15 minutes.
I need to update my business hours, FAQs, or services
Fastest: sign in to your
client portal and edit them under
My AI; saved changes go to your AI right away. Or reply to any email you've received from us, or submit the form below, and tell us exactly what to change. We make the change as soon as we can and confirm by email.
I want to update a photo or text on my website (Website Design clients)
Select Website Design from the product dropdown below and tell us exactly what to change — which page, and whether it's a photo, text, or both. If you're swapping a photo, attach the new image or send a link to it. We log every request and complete it within 5 business days. If you're on a Care Plan, updates count against your monthly limit (Starter Care: 1/mo, Growth Care: 4/mo) — we'll let you know if a request would put you over, and offer a one-off option instead of making you wait.
How do I upgrade or change my plan?
Submit the form with "Plan change" as your subject. We'll handle the plan change for you. Upgrades take effect immediately. No long-term contracts: Answer is month-to-month and cancelled with 30 days' notice from your portal or by email.
I need to cancel my subscription
Teclogiq AI Answer: open the Account tab of your client portal and choose "Cancel my subscription", or email support@teclogiqai.com. Cancellation takes 30 days' notice: your service stays active and is billed through the end of the notice period, there is no cancellation fee, and we hold your number for 7 days after service ends. For other products, submit the form with subject "Cancel subscription" and we'll confirm the end date.
I have a question about a different product (FlowIQ, CardIQ, CiteIQ, etc.)
Use the form below and select the product from the dropdown. We'll route your question to the right person and get back to you same day.